Apartment Broadband 2017-11-02T10:59:30+00:00

You deserve great non-NBN Internet – and great Internet comes from Spirit.

To find out what’s available in your building, or to get Spirit in your apartment, start your search here. If you want to know more about us, read on!

What makes Spirit that much better?

We are not the NBN. We’re an independent network. Rather than piggybacking off industry giants, we have chosen to build our own state of the art superfast network.  We provide an Ultra-Fast symmetrical Internet alternative to customers by bringing next-generation services to an apartment home.

We own the love of speed.

Spirit is an Internet experience that draws you in and keeps you there. Why? Our goal is to build a “can’t do better” network for you. PCMag Australia 2015 has awarded and recognised us for our accomplishments. We are the Bolt on the fibre tracks!

“To say that I’m absolutely blown away is an understatement.”

Alex
Eureka Tower

“Speed is consistent and the staff on chat are fast and efficient with their knowledge on how to help with problems. Power speed 200/200 uploads/downloads. Fabulous. Highly recommend this service as it beats the current Telcos hands down!”

Karen
Aerial Apartments

“Internet speed is working like a dream!”

Richard
Precinct Apartments

How to think about Ultra-Fast.

To learn about Ultra-Fast Internet, we have three words for you. Symmetrical, Megabits per second (Mbps) and Ping.

Symmetrical Internet speeds

Symmetrical Internet connections are ones which have the same download and upload speeds.

Finding a symmetrical Internet plan is like stumbling across a wardrobe in a hidden room that leads into the magical world of Narnia. It is rare – but with us, it exists!

Symmetrical also means you can send data as fast as you can receive it. None of that shoddiness of buffering when downloading or uploading. It provides an online world where everyone can multitask.

Mbps is broadband speed

The higher the number of Mbps you have, the speedier your online activity should be. With our Ultra-Fast technology you can play, listen, download, stream, like, tweet, post, share, view, blog, click, swipe, upload, surf, tag, watch and repeat, as many times you want, simultaneously. Despite the NBN rollout, Australia ranks 51st in the world with 23% of Australians suffering an Internet connection averaging less than 4Mbps!*

That’s why at Spirit we like to toot our own horn by providing 100Mbps, 200Mbps and even 400Mbps (this is just us showing off) as the maximum speeds over a variety of different apartment buildings.

Ping is a measure of network lag

Ping is the reaction time of your Internet connection–how fast you get a response after you’ve sent out a request.

For instance, a fast Ping means a more responsive connection, especially in real-time applications where timing is everything (like video games, audio and video conferencing, online trading, etc).

The greater the Ping the longer the lag. And it is measured in milliseconds (ms).

A lot can happen in Milliseconds!!

Don’t just take our word for it! You must be curious how long it takes you to load a page with your current Internet Service Provider.  Click here to find out your Ping speed in milliseconds. Spirit is notorious for 4ms or less!

This is what we mean by symmetrical speeds.

We give you the same Ultra-Fast speeds to download and upload with UNLIMITED DATA.

This is an example of an actual speed test from one of our latest 200/200Mbps buildings.

Plus! We have a playground of extras

There is no risk to try us! We offer all our customers a 30-Day Satisfaction Guarantee** – but we know we are the secret sauce to your life’s recipe!
More so, we give you a free WiFi router valued at $169 on any contract.
Lastly, you can book in when you want to be installed; choose the date and time that is most convenient for you! We can even get you set up and running in 3 to 5 business days!

Can I get help from a real person?

Of course! We have a skilled tech support team who are specialists in everything online. Just call, or chat online in your own language and a Spirit team member will assist you.

“Very fast speeds and Customer Support has been excellent.”

Anonymous
SPC Towers

“Up and running only 2 days after ordering the service. Fantastic!”

Emma
Eureka Tower

“Terrific, painless process. Great internet. Very happy customer.”

Owen
Ralston Apartments

We think there is nothing like Spirit… but we will let you decide.

We are the fastest way to find what you are looking for. After all, there is more to the Internet than searching the web. Recline in front of your favourite movies and TV shows on Netflix or Stan. Be your own DJ with the plethora of songs you can collect. Conquer foreign universes from the comfort of your couch or bridge the contents with Skype and telephone conferences.

Our Spirit Internet Service makes life’s moments a blockbuster.

* Jenkin, M. (2017, January 12). Australia ranks 50th in the world for average internet speeds at 9.6Mbps. Retrieved from CRN: https://www.crn.com.au/news/australia-ranks-50th-in-the-world-for-average-internet-speeds-at-96mbps-447211
*Akamai . State of the Internet Report Q1 2017. Retrieved: https://www.akamai.com/us/en/multimedia/documents/state-of-the-internet/q1-2017-state-of-the-internet-connectivity-report.pdf
** 30-day guarantee period starts from the day of installation and provides for the refund of the installation (where applicable) and walk away from any ongoing agreement, if not satisfied within the first 30 days. Guarantee cancellations must be in writing to [email protected] and include Spirit account number. The account will have installation refunded (where applicable) and be held not liable for any termination upon router being returned, as new, to Spirit’s head office (address in our Contact Us section). The cost of the return is borne by the customer. Guarantee is not available to UFi bundles or NBN connections. After 30 days, standard terms and conditions will apply as agreed to by customer upon initial purchasing. Full terms and conditions for selected plans available on the order page at www.spirit.com.au/sfoa
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