4 Key Factors in Choosing the Best Internet Provider For Your Business
We don’t feel your pain, but thousands of Australian businesses do. Slow, unreliable Internet can be the main cause of these problems. Having the right suppliers helping you run your business is paramount to your productivity, and having the right ISP supporting you can increase sales and efficiency on a grand scale.
In a nutshell, choosing the right Internet connection for your business should be a top priority.
Here are some things to be aware of to make your next ISP decision easy:
1 – Make sure you’re getting the speeds you’re paying for.
We hear it time and time again from businesses wanting to make the move to us, they’re running speed tests and never getting close to the speeds they are paying for. Congestion during peak periods, combined with out of date technology can lead to businesses not knowing when they can operate at full capacity.
Look into independent providers with their own network that can avoid peak period congestion. A company that invests in state of the art technology in order to stay ahead of the game is the way to go.
2 – Poor customer service, or slow installation.
Customer service should always be a priority, not just for Internet companies, but for every company you work with. As a business, you are nothing without your customers, so they should always be your first focus. It’s amazing how often some telcos seem to forget this.
Guarantees like free or low-cost installation in a reasonable timeframe and a dedicated, 24/7 customer service team should be the norm. Make sure you’re getting the support to run things properly.
3 – A solution that allows your team to work anywhere, anytime.
You need to be able to take your business with you so that you can look after your team and your customers on the go. Unified Communications in the cloud needs to be a standard feature with any telco you work with. It’s important that you can run your business from your mobile or laptop wherever you are, as if you were still in the office.
Services like phone calls, file sharing and video conferencing are the kind of things you should be getting via Unified Communications from your current provider.
4 – Upload speeds the same as download speeds. Yep, it exists!
Not being able to upload as fast as you can download can be a serious hindrance to your business. So many of us need to be able to send large files all over the world, multiple times per day. We also need to be able to receive updates, just as quickly. This is why having a fast download AND upload speed is immensely important.
With an increase in productivity comes an increase in data speed requirements. Symmetrical uploading and downloading is now the norm and is used for any heavy streaming activity such as VOIP and video conferencing. Make sure your current upload speeds can hold their own against your download speeds if you want to avoid those laggy calls!
We hope we’ve been able to help make you aware of the things you should be receiving from your current ISP. If you’re sick of having an office full of slow and frustrating technology because your Internet isn’t working for you, and you want all of these things PLUS! A dedicated account manager (what a bonus!) then contact us today to see how we can help.