Find the answers to your questions below. Click on a heading to learn more about that topic.
Can I have physical connections in multiple rooms?
Yes in most cases, depending on the availability of spare data/Ethernet points in your apartment. An additional charge of $180.00 per hour will apply for additional port activations by a Spirit technician.
I am renting, is there much disruption in the installation process?
There are no disruptions or internal changes to be done in your unit. Only re-wiring is required.
What is the time-frame for Spirit services to be installed?
Usually between 5 & 10 working days from the time an order is placed and typically a technician only required 15 – 30 minutes to perform in-apartment installation.
Can I keep my existing email address?
In most cases you can keep your existing email address with your current email host. We recommend that you check with your provider for details. This only applies if your email address/ account is provided by your current Internet provider such as Bigpond. Email address such as Google and Yahoo will work independently of your Internet provider.
Can I keep my existing phone number?
Yes, You can keep your existing phone number if you wish to stay with your current telephone service provider, or if you choose one of Spirit UFi Bundles with Phone Line service, in most cases we will be able to port (move) your existing number to Spirit. If you choose one of the UFi Data&PhoneLine bundles and wish to move your exisiting Telstra home phone number, please check with us team to confirm your particular service is able to be ported (moved) by calling or using online chat before placing an order.
Will Spirit UFi work with my existing equipment?
Spirit will provide Wi-Fi modem/router to access Spirit Internet at no charge. The pre-configured router will be delivered, installed and tested in home by Spirit approved technician.
Do I have to pay by Direct Debit?
Currently, you can pay either by Direct Debit or Credit Card. Our on-line secure Direct Debit form is found at https://spirit.com.au/direct-debit-form
What credit cards do you take and is there a charge for using them?
We accept VISA, Mastercard and American Express, and there is No Surcharge on Credit Card and Direct Debit payments.
My router is faulty. What do I do?
Call our support team at 1300 007 001 so your router can be assessed by a technician. Your router has a warranty up to 12 months and may be replaced should there be any critical faults.
What kind of support does Spirit provide?
We have online and phone support and service from 8am – 12am.
Where do I go if I need support?
Call 1300 007 001 or go to www.spirit.com.au and chat with our support staff who are on standby or email firstname.lastname@example.org
Yes! Just use the network ethernet cable provided to connect your computer to the wall data point in your room.
1. A Spirit login page will appear when you open an Internet browser. Make sure you have turned off your pop up blocker.
2. Click on ‘new users’.
3. Enter your details and select an Internet plan.
4. Pay by credit card.
You might need a USB to Ethernet adaptor. You can purchase one at Office Works, JB Hi-Fi and other electronics retailers.
You don’t wait at all! You’re online as soon as you sign up.
Your Internet plan is pre-paid at the start of the month and runs on a month to month contract.
We accept Visa, Mastercard and most other credit and debit cards. If you’re unsure if your card is accepted, contact our Customer Care team.
Contact your Building Manager for maintenance.
It’s Super Fast! And it’s symmetrical. This means your upload speeds are just as fast as your download speeds. Prepare for faster backups, sharing, and video chat.
You can purchase a pre-configured Wi-Fi Router from Spirit’s online shop on our website and connect it to the data socket in your room.
Your new Wi-Fi router is normally delivered within two to three business days.
You will need a Wi-Fi router to be able to connect to mobile phones, tablets, and other Wi-Fi enabled devices.
You can have as many devices as you like. Just know that the more devices connected at the same time, the slower the connection speed may be.
We don’t recommend this. If you connect a network device that has not been properly configured, your connection to the Spirit network may be blocked! You may be charged a call out fee of up to $180 to unblock your connection.
You must email email@example.com for your services to be cancelled. You can cancel at any time. Any unused data for the period remaining at the time of cancellation will be forfeited.