WHY choose Spirit?
Sick of the NBN bringing you down? At Spirit we’re taking the high road. Here are just a few reasons to make the switch today. No strings, wires or cables attached.
Bloody Fast Speeds
Overtake competitors easily with speeds up to 1Gbps & beyond
Quick Install
We’ll install you within 30 business days. Most other Telcos take months!
Genuine Alternative to the NBN
We use the latest tech to deliver far superior voice and Internet services. To us, the NBN is a dinosaur
Symmetrical Speeds
Our upload & download speeds match. This means ultra-smooth VOIP calls, video-conferencing & large file sharing
Low Latency
Our single-digit millisecond latency allows you to seamlessly process incredibly high volumes of data
Flexible Options
Whatever combination of data and voice solutions your business needs, we can deliver it cost-effectively
HOW FAST IS YOUR INTERNET SPEED?
Ever missed out on concert tickets because your browser was too slow? How many times have you tried to open a large file at work only for the download to time out? We can’t relate. Our speeds are amazing.
Check how your current Internet provider stacks up here.
We’re not the only ones who love Spirit
Read what our customers have to say
Google Rating
Great company, excellent back up on the only occasion something went amiss. It was very useful being able to explain to someone nearby the issue I was having and then having their prompt follow up service.Recommend this company highly.
jennifer garrison
22:36 11 Jul 19
In 5 years of being with Spirit I’ve never had issues and their support has always been top notch. If Spirit is offered in your building it is a no brainer to choose them and no one else.
L. Perez
05:53 09 Jul 19
I find Spirit to provide a reliable product, with friendly and capable staff. The online chat function is easy to use and the staff are able to answer any enquiries. In two years I have had to make only one tech call.
Andrea Johnston
08:34 06 Jul 19
Coming from North America I was concerned about the lack of high speed internet in Australia, but Spirit is better than any ISP I’ve ever used. Very stable with super high upload speed as well. Installation crew was nice and professional.
Chris Johannsen
08:46 14 Jun 19
Very helpful customer service. And good internet service overall.
Muhd Hidhir
22:44 03 Jun 19
Great customer service, rapid and reliable WiFi. Seems like a good company to get started with.
GT Power
07:58 15 May 19
I am a new customer and the help, service & personality I have received from Trent, Michael, Josh & Melson has been exceptional
Michelle Herridge
22:24 05 May 19
Sensational customer service. Guided me through changes to my router. Understood what would happen at each step. Nailed it. Well done Erica in support!
Star Swirl
06:08 05 May 19
Been with them for the past 4 years. Excellent service and quick resolution to any issues (just a couple of them over the tenure of my service). Always prompt outage notification. They do take care of their loyal customers upgraded modem when resisted and promptly agreed to upgrade the speed tier when they changed pricing for new customers.
Shamim Lateef
07:12 13 Apr 19
Spirit offer excellent wireless internet with strong customer support. We are very happy with them.
Sue Spicer
05:38 11 Apr 19
Very helpful customer support. Always willing to go to the extra mile to help the customer . The service is Ace as well. I’d recommend Spirit and wish they be available to cater to a much larger customer / area base.
Farhan Asif
12:24 25 Jan 19
Great staff make all the difference in the companies you deal with. Well done to the guys at Spirit. Great customer service!
Les Molnar
22:55 13 Jan 19
Had a Internet connection problem which was quickly sorted out by melon. Great customer service and I didn’t have to wait long when I called customer support. A + service
Som Phophet
13:31 10 Jan 19
From first contact, Spirit has exceeded expectations, response times, actioning queries, supply and stable amazing speeds. I’m pleased to always recommend this company to everyone. Spirit has set the standard of service and supply very high. Most suppliers could learn a lot from seeing how Spirit real customer service is conducted.
Marie den Boer
03:04 07 Jan 19
Amazing, prompt service. The online chat centre is very helpful and are quick to assist with your query. Been using them for 4 years in the apartment I live in and never had a bad day.
Jonathan Tan
05:00 03 Jan 19
Amazing ISP. Always reliable, fast and stable. Customer Service is top notch and will always provide prompt updates of any issue that arise (which is very rare).Would recommend Spirit to anyone and everyone!!
Lukey Lewis
06:53 16 Dec 18
Excellent customer service! Called late night and got the answer I was looking for in literally 2 minutes! Not to mention their internet has higher speed (especially upload speed) than other providers at the same price level, and much more stable as well. Highly recommended!
Aragorn Sun
11:29 29 Nov 18
Been using Spirit for few years for both Internet & Phones.. They have been great to deal with all the time.. Great customer services, specially Erika, dealt with her twice, her support is excellent & very responsive.. Great job guys 🙂
Kevin Sonia
04:58 29 Nov 18
Recently contacted Spirit to see if they could wrangle a billing question. Their customer care team (Don in particular) went above and beyond to get it sorted, with really great initiative on their part. From the initial live chat to email updates and a phone-call to confirm things, my interactions with them have been nothing but pleasant and to the point. I’ve been with them for years now and I think it’s a really good indicator of their consistence/quality, that I’ve only contacted them once — even then, with a question rather than a complaint! Great work guys.
Jo Lee
00:07 27 Nov 18
I have been using the services Of Spirit for both my business and home for over 2 years. I am pleased to record that it has been a pleasure to be connected with this company. Service faults have very rare and in most cases the company has been proactive is trouble shooting efficiently. i feel that when needed I can reach real people who know my case very well and respond without delay. Well done guys!
Ahmet Ali
23:40 25 Nov 18
Very responsive person to my problem. He patiently worked through the issue and resolved it. High level of expertise. Thanks Spirit, and a free doubling of speed as well!
indy
07:32 23 Nov 18
I have been with Spirit for several years now. I have never been able to fault them for after sales service. If something goes wrong, before long you have a human being from Australia on the phone. And what is more they know what they are talking about.I have what seems to me a good speed for opening websites. I have had little experience on other websites but it strike me they are as good or better.
Dally Messenger
05:34 28 Oct 18
I had Spirit installed at home this week. The communication from the company has been fantastic and the engineers were professional and friendly. The speed knocks the socks off my old connection, can’t recommend this company enough!
Mark Oughton
06:26 05 Oct 18
We have spirit at Tooronga Village. 5 Stars isn’t enough! Fantastic service. We have had one drop out since Jan 2018, even then, Spirit was quick onto the case and provided excellent communication. The speeds are 100% accurate. I can not find one fault with this company, these guys should be proud!
Hamish Macdonald
07:38 04 Oct 18
Spirit delivers on its promises. Speed and customer service. There are small issues from time to time, which happens with every ISP, but their customer service team is fantastic and responsive. Very happy with Spirit!
Stephanie Doyle
06:03 30 Sep 18
We had internet service for a year with them, no issues at all. And closing the account was very easy done online and they even refunded the days that were left.Special thanks to Donnie Manuel that assisted us in the closing account (we closed it because we moved to another area)
Carla Sanchez
06:21 26 Sep 18
Excellent service at all times (even past midnight….) . Fastest internet connection ever. Transfer speeds Download/Upload close to 250Mbps. Installation went very smooth. Could not be more happy. Great team service.
Charles van Veen
07:09 24 Sep 18
The fastest internet I have ever experienced! The team are lovely and always go above and beyond to help with anything we need. We don’t have to call much because the internet is always working at top speeds but when I do need to call they always get everything sorted.
Ross Cunningham
03:06 21 Sep 18
Great company, excellent back up on the only occasion something went amiss. It was very useful being able to explain to someone nearby the issue I was having and then having their prompt follow up service.Recommend this company highly.
jennifer garrison
04:40 19 Sep 18
Very reliable service and very fast internet. Customer support is usually easy to reach and keeps me up to date.
Rusman Priyana
03:30 12 Sep 18
I’ve been with Spirit for about 2 years now and they are brilliant. Speeds are excellent and if I ever have a question or problem the phone is actually answered and issue is resolved usually immediately. OMG if it is a building wide problem, they literally even get someone out over a weekend to fix.
lynda long
08:04 10 Sep 18
Spirit Customer Service is second to none ! I had a major problem with my connection on saturday after a power outage. I really thought I would have to buy a new router. After a marathon effort with both myself (not tech savvy at all) and my daughter(a lot more switched on than I am) both of us were so impressed with the excellent customer service we received from Melson who was so patient with me even when I nearly lost the plot .I am really relieved that he was able to fix it over the phone. This is not the first time that I’ve been really impressed by the Support team at Spirit!
claire geniusz
09:24 09 Sep 18
Melson, you are a champion!Over the past several days while addressing our internet speed issues you were always reliable, patient, knowledgeable, and above all, a great guy to work with.Customer service #1.Thanks for your dedication to the task at hand.Wishing you all the best for the future, and maybe we’ll chat again if/when we encounter another problem.Cheers, Bernie & Lyn.
Bernie Clark
10:25 02 Sep 18
Just connected to Wires Broadbeand this morning and am thrilled. Installation was efficient and effective. Speeds up and down are fabulous. Price got me started and I remain very surprised at the data available for the prices. Most importantly, I am not going to be battered and bruised by the NBN fiasco. Yay! Thank you, guys for a brilliant job.
David Russell
03:00 29 Aug 18
Fast and reliable! Friendly and professional staff! Highly recommended! Special thanks to Ivan! Prompt reply and 100% satisfaction!
Zhao eric
03:47 16 Aug 18
I am a customer of Spirit since moving to the Docklands 8 months ago and have found the service and advice of the highest quality. All my questions were answered before I took up the new internet service and any query since has been prompt and professional. I would recommend Spirit to anyone considering changing or wanting a new, fast and reasonably priced internet service.
Diana McGowan
02:28 06 Aug 18
After many years as a very happy customer of Spirit, we have just had a minor hiccup on my billing, when I changed my Plan. But it was resolved quickly, and I felt as though the whole of Spirit’s Billing department were working to get things straightened out for me. Twelve hours later, I’ve just received a phone call and everything is sorted out with no problem at all. I received such professional personal service from Donnie, Ellie, Juliet, James, and especially Jenny in Billing Dept – thanks :-).
David Jones GMail
00:38 05 Aug 18
Donnie was so considerate and helpful and very quickly had me back connected to the internet. I have had this problem of being cut off several times in the last few years and it’s often taken ages to reconnect and once I didn’t get back on until the next day. I am very grateful for Donnie’s kind, warm manner as I was feeling so frustrated and terrible about the whole thing and called him as a last resort. I also appreciated the follow-up email which has never happened for me before. Thank you so much Donnie. You make a difference with your helpful, warm manner as well as your proficiency.
Rosina Mihajlovic
12:06 14 Jul 18
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- The minimum contract term for the 500Mbps business plan for $599 offer is 36 months + $795 installation fee payable. Minimum spend on a 36 month term is $22,359
- 48 month contract term has free installation
- Offer valid from 1st July to 31st July 2019
- Offer only available to new Spirit customers
- Not available with any other offer
- Named Australia’s ‘Fastest Overall ISP 2015’ by PC Mag
- Maximum speed available dependent on a number of factors, including line of sight and is subject to service qualification. Services not available in all locations. Please contact our team on 1800 SPIRIT (1800 774 748) for accurate information for your premises.
- Promotion valid May 27th to July 31st 2019
- Standard express installations only
- Offer only valid in VIC
- $1800 express installation fee payable in addition to standard installation fees
- Offer only available for new Spirit business customers connecting to 50Mbps up to 1Gbps Spirit Sky business plans. Express install does not apply to voice or fibre services.
- 5 business day express install time is subject to site survey and preliminary checks.
- Where relevant, the customer must have suitable permission from the building manager, owner and/or owner’s corporation to have their chosen plan’s services installed within 5 business days
- The customer must provide access for Spirit technicians at a mutually agreed install date and time