WHY WOULD YOU USE SPIRIT INTERNET?

Bloody Fast Speeds

Which is exactly what you want when streaming 4K Netflix, hosting a video conference, playing Fortnite and socialising online all at the same time. The speed stays seriously fast.

Unlimited Data

Do what you want, when you want, as much as you want, 24×7. Because worrying about data usage is so old school.

We’re Not The NBN

Compared to us, that thing is a dinosaur. We’re wireless and delivered through the air. This is the future of broadband. We’re faster, better and different.

30-Day Promise

If we don’t deliver the best Internet you’ve ever had within 30 days, we promise to pack up and go home, no questions asked. But we reckon that’s highly unlikely.

Symmetrical Speeds

What does that mean? It’s simple. You can upload as fast as you download. Say goodbye to lag.

Flexible Contract Options

We know nothing lasts forever so let’s not get ahead of ourselves. If you want to go month to month, that’s cool with us.

DON’T JUST TAKE OUR WORD FOR IT

We’re not the only ones who love Spirit. Read what our customers have to say.

Great staff make all the difference in the companies you deal with. Well done to the guys at Spirit. Great customer service!

Les Molnar

22:55 13 Jan 19

Had a Internet connection problem which was quickly sorted out by melon. Great customer service and I didn't have to wait long when I called customer support. A + service

Som Phophet

13:31 10 Jan 19

From first contact, Spirit has exceeded expectations, response times, actioning queries, supply and stable amazing speeds. I’m pleased to always recommend this company to everyone. Spirit has set the standard of service and supply very high. Most suppliers could learn a lot from seeing how Spirit real customer service is conducted.

Marie den Boer

03:04 07 Jan 19

Amazing, prompt service. The online chat centre is very helpful and are quick to assist with your query. Been using them for 4 years in the apartment I live in and never had a bad day.

Jonathan Tan

05:00 03 Jan 19

Amazing ISP. Always reliable, fast and stable. Customer Service is top notch and will always provide prompt updates of any issue that arise (which is very rare).Would recommend Spirit to anyone and everyone!!

Lukey Lewis

06:53 16 Dec 18

Excellent customer service! Called late night and got the answer I was looking for in literally 2 minutes! Not to mention their internet has higher speed (especially upload speed) than other providers at the same price level, and much more stable as well. Highly recommended!

Aragorn Sun

11:29 29 Nov 18

Been using Spirit for few years for both Internet & Phones.. They have been great to deal with all the time.. Great customer services, specially Erika, dealt with her twice, her support is excellent & very responsive.. Great job guys 🙂

Kevin Sonia

04:58 29 Nov 18

Recently contacted Spirit to see if they could wrangle a billing question. Their customer care team (Don in particular) went above and beyond to get it sorted, with really great initiative on their part. From the initial live chat to email updates and a phone-call to confirm things, my interactions with them have been nothing but pleasant and to the point. I've been with them for years now and I think it's a really good indicator of their consistence/quality, that I've only contacted them once -- even then, with a question rather than a complaint! Great work guys.

Jo Lee

00:07 27 Nov 18

I have been using the services Of Spirit for both my business and home for over 2 years. I am pleased to record that it has been a pleasure to be connected with this company. Service faults have very rare and in most cases the company has been proactive is trouble shooting efficiently. i feel that when needed I can reach real people who know my case very well and respond without delay. Well done guys!

Ahmet Ali

23:40 25 Nov 18

Very responsive person to my problem. He patiently worked through the issue and resolved it. High level of expertise. Thanks Spirit, and a free doubling of speed as well!

indy

07:32 23 Nov 18

I have been with Spirit for several years now. I have never been able to fault them for after sales service. If something goes wrong, before long you have a human being from Australia on the phone. And what is more they know what they are talking about.I have what seems to me a good speed for opening websites. I have had little experience on other websites but it strike me they are as good or better.

Dally Messenger

05:34 28 Oct 18

I had Spirit installed at home this week. The communication from the company has been fantastic and the engineers were professional and friendly. The speed knocks the socks off my old connection, can't recommend this company enough!

Mark Oughton

06:26 05 Oct 18

We have spirit at Tooronga Village. 5 Stars isn't enough! Fantastic service. We have had one drop out since Jan 2018, even then, Spirit was quick onto the case and provided excellent communication. The speeds are 100% accurate. I can not find one fault with this company, these guys should be proud!

Hamish Macdonald

07:38 04 Oct 18

Spirit delivers on its promises. Speed and customer service. There are small issues from time to time, which happens with every ISP, but their customer service team is fantastic and responsive. Very happy with Spirit!

Stephanie Doyle

06:03 30 Sep 18

We had internet service for a year with them, no issues at all. And closing the account was very easy done online and they even refunded the days that were left.Special thanks to Donnie Manuel that assisted us in the closing account (we closed it because we moved to another area)

Carla Sanchez

06:21 26 Sep 18

Excellent service at all times (even past midnight....) . Fastest internet connection ever. Transfer speeds Download/Upload close to 250Mbps. Installation went very smooth. Could not be more happy. Great team service.

Charles van Veen

07:09 24 Sep 18

The fastest internet I have ever experienced! The team are lovely and always go above and beyond to help with anything we need. We don't have to call much because the internet is always working at top speeds but when I do need to call they always get everything sorted.

Ross Cunningham

03:06 21 Sep 18

Great company, excellent back up on the only occasion something went amiss. It was very useful being able to explain to someone nearby the issue I was having and then having their prompt follow up service.Recommend this company highly.

jennifer garrison

04:40 19 Sep 18

Very reliable service and very fast internet. Customer support is usually easy to reach and keeps me up to date.

Rusman Priyana

03:30 12 Sep 18

I've been with Spirit for about 2 years now and they are brilliant. Speeds are excellent and if I ever have a question or problem the phone is actually answered and issue is resolved usually immediately. OMG if it is a building wide problem, they literally even get someone out over a weekend to fix.

lynda long

08:04 10 Sep 18

Spirit Customer Service is second to none ! I had a major problem with my connection on saturday after a power outage. I really thought I would have to buy a new router. After a marathon effort with both myself (not tech savvy at all) and my daughter(a lot more switched on than I am) both of us were so impressed with the excellent customer service we received from Melson who was so patient with me even when I nearly lost the plot .I am really relieved that he was able to fix it over the phone. This is not the first time that I've been really impressed by the Support team at Spirit!

claire geniusz

09:24 09 Sep 18

Melson, you are a champion!Over the past several days while addressing our internet speed issues you were always reliable, patient, knowledgeable, and above all, a great guy to work with.Customer service #1.Thanks for your dedication to the task at hand.Wishing you all the best for the future, and maybe we'll chat again if/when we encounter another problem.Cheers, Bernie & Lyn.

Bernie Clark

10:25 02 Sep 18

Just connected to Wires Broadbeand this morning and am thrilled. Installation was efficient and effective. Speeds up and down are fabulous. Price got me started and I remain very surprised at the data available for the prices. Most importantly, I am not going to be battered and bruised by the NBN fiasco. Yay! Thank you, guys for a brilliant job.

David Russell

03:00 29 Aug 18

Fast and reliable! Friendly and professional staff! Highly recommended! Special thanks to Ivan! Prompt reply and 100% satisfaction!

Zhao eric

03:47 16 Aug 18

I am a customer of Spirit since moving to the Docklands 8 months ago and have found the service and advice of the highest quality. All my questions were answered before I took up the new internet service and any query since has been prompt and professional. I would recommend Spirit to anyone considering changing or wanting a new, fast and reasonably priced internet service.

Diana McGowan

02:28 06 Aug 18

After many years as a very happy customer of Spirit, we have just had a minor hiccup on my billing, when I changed my Plan. But it was resolved quickly, and I felt as though the whole of Spirit's Billing department were working to get things straightened out for me. Twelve hours later, I've just received a phone call and everything is sorted out with no problem at all. I received such professional personal service from Donnie, Ellie, Juliet, James, and especially Jenny in Billing Dept - thanks :-).

David Jones GMail

00:38 05 Aug 18

Donnie was so considerate and helpful and very quickly had me back connected to the internet. I have had this problem of being cut off several times in the last few years and it's often taken ages to reconnect and once I didn't get back on until the next day. I am very grateful for Donnie's kind, warm manner as I was feeling so frustrated and terrible about the whole thing and called him as a last resort. I also appreciated the follow-up email which has never happened for me before. Thank you so much Donnie. You make a difference with your helpful, warm manner as well as your proficiency.

Rosina Mihajlovic

12:06 14 Jul 18

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